[1]#1 In Customer Service: Home Buyers; Keller Williams – Home Sellers; Coldwell Banker.
The study, now in its second year, still shows the agent is the most important factor in customer service. Three factors are examined for the home-buying experience: agent, office and additional services. Four factors are reviewed for the home-selling experience: agent, marketing, office and additional services.
Click here to read the J.D. Power and Associates report [2]
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